At Tea Lover Canada, our aim is your complete satisfaction with every purchase. Please review our policies regarding refunds and returns:
Returns
-
Eligibility: Products can be returned within 30 days from the purchase date if they are unused, unopened, and in their original packaging.
-
Process: To start a return, please contact our customer service team at info@tealover.ca to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
-
Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
-
Refund: After receiving and inspecting the returned items, we will notify you about the status of your refund. Refunds will be issued to the original payment method. Please allow 10 business days for the refund to reflect in your account.
-
Refunds
-
Defective or Damaged Products: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.
-
Missing Items: Notify us within [X] days of receiving the package if any items are missing. We will investigate and resolve the issue promptly.
Non-Refundable Items
- Tea Samples: For hygiene reasons, tea samples are non-refundable.
Cancellations
- Order Changes/Cancellations: Once an order is placed, changes or cancellations are subject to availability and approval. Please contact us immediately for any modifications or cancellations.
Contact Us
For any questions about our refund and return policy or to initiate a return, please reach out to our customer service team at info@tealover.ca.